Customer Care
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes. For any query please refer the FAQ pages and if you still need any clarification then please feel free to reach out to us using the live chat option in the website or using the page – Contact Us with specific details about your query. You can also reach out to us on our Facebook Page or Instagram account.
Privacy & Safety
Our customer’s privacy is of the highest importance to our business. This is why we incorporate data protection practices into our business processes to ensure we continue to deliver the best services to our customers. We collect and process customer information when you visit our sites and place orders as part of our standard business process. We treat your personal information with the highest level of care and attention. We train staff on how to protect information, and regularly review how we collect and process that information to provide the best service while maintaining privacy and protection for our customers. We do not access or store any financial or banking information directly when you purchase any product on our site using your banking information through our third party payment solutions certified for security. We collect your name, address, contact information during any transaction or when you contact us through our site or social media apps like Facebook Page, Instgaram or Whatsapp which is used for completing the transaction, shipping, answering the queries as well as reaching out to you for marketing our products in future.
Shipping Policy
JRE products are available across all provinces in Canada & states in US with home shipping option. We have pickup options available at our Mississauga facility for our GTA customers in Canada. We offer you home shipping options at very reasonable costs based on product and distance by our tie-ups with shipping companies, thus bringing royal & elegant living right to your doorsteps. We offer free shipping on all orders above 300 US$ in United States and 300 CAN$ in Canada.
Return & Exchange Policy
All sales are final sales only. There is no policy for return, refund, exchange or cancellation of order, once the order request has been placed online by the customer, unless there is any defect or damage to the product during shipping. All customers are requested to check all product details before placing an order.
To report any damage to the product during transit or defect in the product please record video and pics of the package before and after opening and record the package opening activity and report (email) to contact@jrehomedecor.com within 24 hrs of the receipt of the shipment with detailed video and pics with order # and invoice details. Please keep the product along with the packaging materials as is, for inspection by our shipping carrier partners. The customer support team will look into the issue and get back to you within 2 business days after the incident has been reported.
Wholesale Inquiries
For any wholesale queries to buy JRE products, please contact us – contact@jrehomedecor.com
Payment Methods
- Credit / Debit Cards (Powered by Converge Payment Gateway from Elavon which is a certified and secure payment gateway. For details please click here
https://www.elavon.com/solutions/payment-gateways/converge.html) - PAYPAL
- Interac e-transfer
- Offline Payments (For Curb Side Pickup only)
